Los Telares

Cookies, Legal Notice, and Privacy Policy

I. General Information

Los Telares is a brand of Trujillo Gámez S.L., with its registered office at Hermigua El Convento 38820. Contact phone number: +34 922 880 781, CIF number: B38036935, and email address: info[at]lostelaresgomera[dot]com. Registered in the Mercantile Register of San Sebastián de La Gomera.

Currently, the company operates online through the following domain names:
– apartamentosgomera.com
– etnograficolagomera.com
– lagomera.apartments
– lostelaresgomera.com

II. Purpose

This website’s primary purpose is to provide information and services related to tourism, lodging, and hospitality. Additionally, the website serves as a showcase for promoting these services, as well as a marketing tool and resource for customers and interested users.

Los Telares may change, update, or modify the website’s design, presentation, and/or configuration at any time without prior notice. These changes can include updates to general terms and/or specific conditions required to use the website. However, any significant changes impacting users’ rights or obligations will be communicated in a clear and timely manner.

If substantial changes affecting users’ rights or obligations are made, we will notify users in advance and provide the option to accept or reject the new terms. Continuing to use the website after these changes implies acceptance of the updated conditions.

The use of this website is subject to terms and conditions, and we recommend users review these terms regularly to stay informed about any updates or changes. Unauthorized use of the website’s content, trademarks, designs, or any part thereof can result in legal action.

III. Website and Provider Responsibility

This website aims to minimize issues caused by technical errors. However, some data or information on the pages may contain errors, and the service may be temporarily interrupted or affected by technical problems. Los Telares is not responsible for technical errors or issues arising from using this website or links to external sites.

If you encounter any errors or technical problems while using the website, we encourage you to contact us to address them. Los Telares may temporarily suspend services on the website without prior notice for updates, improvements, maintenance, or due to force majeure. Where possible, we will notify users of significant disruptions in advance.

Information published on this website by Los Telares may require confirmation for accuracy. If you have doubts about any content or need to confirm information, contact Trujillo Gámez S.L. using the details provided on the website.

Descriptions of rates and services on this website may contain typographical or technical errors. The published rates and conditions are not binding, and Los Telares reserves the right to correct errors or make changes without prior notice. However, the rates and conditions confirmed during the online reservation process are binding, along with any mandatory surcharges or additional conditions specified during the booking process.

For accurate and up-to-date information about rates, services, and conditions, please contact Los Telares directly. While we strive to provide accurate and updated information, we recommend confirming before making significant decisions or conducting transactions.

IV. Intellectual Property

All content on this website is original and protected by intellectual property laws. Trujillo Gámez S.L. reserves all rights to the content and its reproduction. This includes, without limitation, texts, graphics, images, manuals, teaching guides, and the source code of the website. Reproduction, transmission, distribution, or modification of any part without express written authorization from Trujillo Gámez S.L. is not permitted.

Trujillo Gámez S.L. owns the registered trademarks and logos displayed on this website. Unauthorized use of these elements may result in legal action for intellectual property infringement. Third-party logos and trademarks that appear on this website are the property of their respective owners and are used with appropriate consent or under permitted use by law.

The website’s design, including its programming, editing, compilation, and other essential components for its operation, is owned by Trujillo Gámez S.L. Any reproduction, exploitation, distribution, or commercialization, whether in whole or in part, requires express written authorization from Trujillo Gámez S.L.

If users believe that their intellectual or industrial property rights have been infringed on this website, they can submit a claim via email to info[at]lostelaresgomera[dot]com. Please provide details of the alleged violation and supporting documentation to substantiate the claim.

This website respects and protects intellectual property rights. If you have doubts or need authorization to use any part of the content, please contact us at the provided email address. We will promptly and seriously address any concerns or claims related to intellectual property.

V. Applicable Law and Jurisdiction

For any legal matters or disputes related to this website, www.lostelaresgomera.com, or any dependent sites, Spanish law will apply, and the competent courts for resolving conflicts arising from or related to the website’s use are those in Santa Cruz de Tenerife or, if applicable, arbitration tribunals to which Trujillo Gámez S.L. is affiliated at the time of the dispute. To file complaints regarding our services, contact us via email at info[at]lostelaresgomera[dot]com.

VI. Privacy Policy

VI.1. Our Privacy Policy and Data Protection:

At Los Telares, we firmly believe in the following principles:

  • User privacy and data protection are inalienable human rights.
  • We have a duty of care towards the people included in our databases.
  • Data should only be collected and processed when absolutely necessary.
  • We don’t like spam!
  • We will never sell, rent, distribute, or publicly share your personal information.

VI.2. Relevant Legislation:

Our company and internal IT systems, including this website, are designed to comply with the following data protection and privacy regulations:

Law 34/2002, of July 11, on Services of the Information Society and E-Commerce (LSSI-CE):
This law regulates information society services and e-commerce. Specifically, its Article 22.2 establishes the use of cookies and similar technologies, requiring user consent for their use.

General Data Protection Regulation (GDPR) (Regulation 2016/679):
This regulation sets the rules for personal data protection and guarantees users’ rights regarding the processing of their personal data. Our company complies with the GDPR, including the principles of transparency, consent, access, correction, deletion, and other rights users have under this regulation.

Although these regulations are inherently strict, our compliance with European data protection laws does not automatically ensure compliance with all non-EU privacy laws. If you are uncertain about whether we comply with your country’s specific data protection laws, we encourage you to contact us through the email provided in this section.

We recommend reviewing this page for more information on how we process and protect your personal data and your rights. You can also contact our data protection team for additional information or to exercise your rights as a data subject.

VI.3. Personal Information We Collect and Why

Our website collects and uses personal information for the following reasons:

VI.3.1. Visitor Tracking

Our website uses Google Analytics (GA) to analyze user behavior and improve the site experience. Although GA collects information such as geographical location, device type, browser, and operating system, these data are anonymous and do not allow personal identification. Google also collects IP addresses, but we do not have access to this information.

To comply with the GDPR, we have taken the following measures:

  • Configured Google Analytics to anonymize IP addresses.
  • Implemented a cookie notice that allows users to accept or reject tracking cookies.
  • Provided clear information on cookie use and how users can manage their preferences.

If users want to avoid tracking by GA, they can disable cookies in their browsers. Explicit consent for using tracking cookies is essential under the GDPR.

VI.3.2. Contact Forms

When users contact us via contact forms, the information collected is used exclusively to respond to the request and is not shared with third parties. We comply with the GDPR and the Spanish Data Protection Act (LOPDGDD) as follows:

  • We only request the information necessary to respond to inquiries.
  • We explain how user information will be used and how long it will be stored.
  • Users can request data deletion at any time.

It is crucial to obtain informed consent from users before they submit the form and explain how their data will be stored and processed.

VI.3.3. Reservation Management

To manage reservations at our accommodations, we use integrated systems like Avirato and Woocommerce to process reservations and provide the required services. These data are used solely for those purposes and are not shared with third parties unless necessary for the service. To comply with current regulations:

  • We provide clear information on data processing and its purpose.
  • We request consent to collect personal data.
  • Users have the right to access, correct, delete, and limit data use in accordance with the GDPR.

Users also have the right to revoke their consent at any time and request data deletion according to the GDPR and LOPDGDD.

VI.4. How We Store Your Personal Information

As detailed in section 3, if you contact us for reservation management, information will not be stored in the website’s databases but in the servers of external providers mentioned earlier.

VI.5. About Our Website's Server

Our websites are hosted on the servers of Dinahosting S.L., a company based in Spain.

VI.6. Our External Data Processors

Los Telares uses several external data processors to process personal data for us. These providers have been carefully selected, and all of them comply with the applicable regulations specified in section VI.2.

– **Google** (Privacy Policy)
– **Avirato** (Privacy Policy)

VI.7. Data Breaches

We will communicate any unauthorized data breach in this website’s database or the databases of any of our external providers to all relevant individuals and authorities within 72 hours of the breach if it is clear that identifiable personal data has been leaked.

VI.8. Data Controller

The data controller for this website is Trujillo Gámez S.L., a Spanish Limited Liability Company with registration number B38036935 and with its headquarters at: El Convento 29, 38820 – Hermigua (S/C de Tenerife).

VI.9. Data Protection Officer

Ana Trujillo
Trujillo Gámez S.L.
Phone: +34 922 880 781
Email: info [at] lostelaresgomera [dot] com

VII. Changes to Our Legal Notice

This legal notice and our privacy policy and data protection policy may change from time to time in line with developments in applicable regulations or technologies. We will not explicitly notify users of these changes. Instead, we recommend checking this page occasionally to verify any changes made.